| |
Support Overview
With the implementation
complete, Microlanguage's support begins. Microlanguage offers a
full range of support services to our channel partners and customers.
Technical support is available online, on-call, and on-site. Software
maintenance support contracts provide assurance that customers will
be able to take advantage of the best technology available.
Microlanguage
Support Services include:
Website Support
Telephone
Support
- Our telephone
support channel is staffed Monday through Friday, during normal
business hours (8 am - 6:00 PM EST), and monitored by a paging
service after hours.
- The number
is 716.639.9674 ext. 109.
On-site Technical
Support Services
- On-site technical
support services are also available to help you diagnose and resolve
any and all issues related to your Microlanguage implementation.
To arrange for on-site technical support, call our telephone support
line, or contact us through our online
support request channel.
Software
Maintenance Contract
- Microlanguage's
software maintenance support contracts ensure that your knowledge
management solutions are powered by the best and most advanced
technology Microlanguage has to offer. Software maintenance contracts
include product updates, service packs, and patches. For more
information on our software support contracts, please contact
Microlanguage Sales.
|
|
